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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Core product issue

Submitted Jan. 20, 2015
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
3
Primary Job Function: 
Technology
Number of Years Using the AMS: 
Less than 1 year
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No matter, what question we ask support or what issue we have. Their response is always: After further investigating, this ticket appears to be an issue with the core product. I'm assigning this to the Product team, who will verify the issue and attempt to create steps to reproduce. Once that's done, it will be passed along to product management for scheduling.