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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Cumbersome and confusing

Submitted Mar. 12, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
1
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
4-7 years
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I can't seem to get the data I want when I want it but am unable to tell for certain if that's an in-house management problem or a problem with the data base. At times, I have requested the same list but gotten very different results. I am not certain anyone on our staff can create a meaningful query on their own.