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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Customer Service Manager

Submitted May. 9, 2017
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
3
Customization
4
Membership Size: 
100 or fewer
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Finance
Number of Years Using the AMS: 
1-3 years
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Our customer service manager was Candis Kelly, and our sincere congratulations go out to Candis on her recent promotion. During her time as our Customer Services Manager she proved to be an invaluable asset. Her responsiveness was second to none. Part of this undoubtedly stemmed from her ability to listen to the client and truly worked to meet our needs. Her contribution, for example, staying late, working with the product team - - allowed my organization to complete month end financials on time and without error, cannot be overstated. Her tireless work ethic and can do attitude made working with Candis a pleasure. While we are unhappy about her transition into a new position; we are truly happy and wish her much success as she starts another journey in proving she is a superstar. She will indeed be missed. If Candis is representative of all the CSMs at MemberSuite, then your continued success and customer satisfaction will shine as Candis Kelly's does.