The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Customer service is the real problem

Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
1
Membership Size: 
1,001-5,000
Industry Type: 
Retail
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years

netForum Pro is truly a platform built for small organizations. The price is a great fit for a limited budget. However, the system is very limited and the user experience, both on the internal staff side and the member side, can be frustrating and laborious. We have had to deploy several (sometimes costly) work arounds to ensure that our members are able to easily complete fairly basic actions like joining & renewing.

We could look over many frustrations with the system itself (some of which, I will admit, are due to past mismanagement on our side), if we were able to get some support from Abila on easing those pain points. When we reach out to support, it seems the answer is often "we don't offer support for that," which can be horribly frustrating. We have had to seek the help of consultants to get basic questions answered and to train staff in using the system.