DAXKO Connect Review

I joined my current employer 22 months ago, (January,2013) and came on as the membership manager. The association had selected Daxko Connect over a number of other well known candidates in 2009. We are a realitively small somewhat complicated membership association that does 4 to 5 events that reuire registration every year. We also have numerous awards and a scholarship process both of which are down on an annual basis. We also have a number of publication that anyone may subscribe to that we track on Daxko. So, as you can see we ask our AMS to do a lot for us and as a daily (all day) user I think the product does a decent job. At its core it does what most AMS softrware does that was purchased for a relatively modest price 5 years ago. With very little training either external or internal I was able to use the sytem albeit not well in a relatively short time. After a year using it I feel much more proficient and underestand that many of the problems I encounter are due to pilot error and the revolving door of employees who were responsible for input prior to my arrival. In short, the pros: 1. Very flexible you can set up GL accounts, products,event pricing all on your own once you learn how. 2. Pretty intuitive. I had previously used IMIS and Avectra and I found Daxko easy to use. After all it is a database with decent search capabilities. 3. Reporting can be quick and easy. You can design and sort almost any report that you can dream up using the data that you input. 4. Appeals to the whole staff. Because it is so versatile everyone on staff should be able to find a use. We don't have that situation and essentilly two out of a dozen use it. Cons 1. Has trouble talking to our web site. The API between our AMS and CMS does not work well for example in pulling up Directories in our CMS system using the AMS data we get errors. 2. The biggest issue now seems to be that Daxko has decided that association are no longer in their niche. They like YMCAs and YWCAs but little else. They support what we have but nothing going forward so that we are having trouble with people who have the latest browsers being able to access our event registrations. 3. Support has always been difficult. There is no personal customer relationship. You send in a problem you receive a case number and then an email flow of emails back and forth trying to fix the problem but unless you spend considerable time you rarely get to talk with someone.