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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Death by customizations

Submitted Oct. 15, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Primary Job Function: 
Technology
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We have had netForum for 11 years, but we customized too much. We are now considering going back to baseline or starting with a new system, using limited customizations. Overall, the product is OK, but the customer service is poor.