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Decent if you don't need customization

Submitted Jun. 24, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
1
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The database side of NetForum Pro works great. I haven't had any major issues with it. My main issues are with the website portion. It seems like every time Avectra does an update, something else stops working correctly. I have to use a website template because I am the only staff person at my association. After the Spring 2014 upgrade, the website experienced a lot of issues with credits, buttons being grayed out, and there is no way to add a hyperlink unless you know how to do it on the HTML side. Letting prospects sign up for membership online has proved challenging as well. The process is not intuitive, and I've taken it down and instead uploaded pdf applications.