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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Decent Product with staff that over promises

Submitted Jun. 2, 2014
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
3
Primary Job Function: 
Membership, Customer Service, Data Entry
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The product is a decent product with relatively good customer service, but they over promised on what the product could do and they over promised on what they could program as far as customization goes. The training was completely ruined because they didn't check on the connectivity issues that we had reported prior to trying to train us, and then they sent someone who was one of the worst teachers I've ever seen. We ended up having to train ourselves. Basically, unless you want to use their program straight "out of the box", don't use them.