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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Developers Needed

Submitted Jun. 19, 2017
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
5
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Trade Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
8-11 years
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The Abila Enterprise product is huge and can do a lot of things. But it does require a lot of work on the back end, so you really need a developer on staff. It also is highly customized making upgrades a nightmare and you have users working on various iterations of the platform which makes R&D slow, as they are working on fixing bugs and updates on so many versions. It also makes it difficult for support, they have to understand all of these different versions, and support all of your customizations. The upgrade process takes months to complete and you are getting upgrade packs every two years. With every service pack it takes hours of testing on your test site to make sure the service pack doesn't affect any of your customizations. Really not end user friendly and I will not even start on the poor customer service experience.