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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Disappointed

Submitted Jan. 28, 2014
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
3
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We have been an I4A user for several years. Over the past year or so they have been launching upgrades that are buggy and unreliable. They plan these upgrades without asking what features customers would like and often address areas that are not our primary concerns. Their support has been excellent in trying to resolve issues, but the overall direction of the platform seems to be downward.