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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Does not Deliver

Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
1
Customization
1
Primary Job Function: 
Operations, Administration

Don't be fooled by the professional sales process. You'll be promised the world and fall in the love with the slick demo product. Serious issues with data integrity and stability of the product. While the owner and his Sr. consultants are passionate and know their product well their support and development team just can't deliver. Promises are rarely kept, custom work is never completed or you'll wait for months with no communication and then be told the software can't do what was promised. After a year, we've come to the realization that we've been plenty patient, but it will never get better. When you can't report on or find the same number of members month to month would that be a critical issue needing correction immediately? This is just one of the many issues we have with Timberlake. Find another solution and avoid this one.