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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Experience with an older version kept us form upgrading

Submitted Nov. 21, 2017
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
2
Membership Size: 
25,001-50,000
Industry Type: 
Business Services
Organization Type: 
Individual Membership
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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We used Protech for years. We found the customer support to be very good. Our issue was that we were on a very outdated version of MS CRM, that locked us in architecturally. A full upgrade of CRM was going to be necessary in order to use more of the tools that Protech offers. Since we needed to do a full upgrade, it only made sense to evaluate other options, and in the end we migrated away form Protech and MS CRM.