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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Fabulous Service

Submitted Apr. 16, 2016
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Individual Membership
Number of Years Using the AMS: 
1-3 years
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We are an association with just under 1000 quite demanding members. We tried another provider and were quite disappointed with the service. The staff at Timberlake, in contrast, has been prompt and effective. They have a consistently fast response time, a willingness to find ways to adapt the software to our needs, and a remarkably cordial and supportive tone in dealing with our staff.