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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

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Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
1
Customization
2
Primary Job Function: 
Other
Number of Years Using the AMS: 
Less than 1 year
While our site itself is quite attractive (I believe we were told that the company originally focused on web design), the functionality is limited and the customer service horrendously slow to respond to issues - and we've had many of them.