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Submitted Jan. 24, 2019
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
4
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
Incentivized
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My association has had Netforum Pro for a few years previous to when I came on board.  I found the system to be clunky at first, but eventually was able to make it work for me.  There are still major problems.  We were promised prospecting functionality, and it has not worked correctly.  Creating new queries is an ardous process.  Nothing about the system is intuitive.  Customer service can be very helpful, unless it's about reports, then it's "Watch the video on how to create a new report" and the video is not helpful. We have not seen updates or upgrades for some time.