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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Flexible future-focused AMS

Submitted Jan. 2, 2015
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
5
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
Less than 1 year
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We moved into membersuite and overall had a good experience with the implementation process. They were very close on their SOW for hours, and did not charge us more when we went a little over (due to our own issues). We were able to get 6 full years of financial data/member data/event registration data into the system and configured. Membersuite is a very flexible platform. Its not perfect, but the company has a very aggressive software development lifecycle and they are constantly working to innovate and improve. Their event module is very robust, and we have moved from 8 data silos down to 3, and will soon be down to 1. The other core reason we bought into this system was the flexibility and openness of their API, which we have found to be true to their word, we have integrated SSO with multiple platforms and its performed well overall, and we just initiated a more full integration with our Learning Management System. If you are looking at this system, it is extremely robust, there will be a learning curve for staff, so make sure you invest time and budget for some training. Don't rely on one person in the office to learn a system this powerful, they will be a bottleneck and you won't be leveraging the value of the software.