The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Frustrated with Service

Submitted Jan. 3, 2019
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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We use NetForum Pro and they recently forced users to change their credit card processing company. This forced changed was given at the end of the year with little time to implement. Besides this lack of service to their customers, I also find the AMS hard to use, not user friendly. We are small and maybe it is great for a larger association with more people to manage, but for us it is not easy to navigate.