Protech Review

The functionality is 99% there, meaning it does just about everything our association needs such as dues processing, chapter dues, committee management, book sales, event registrations, donation processing, insertion orders, integrations with general ledger, etc. I should add that it does most of it without any customizations too. The technology is built as a solution using Microsoft's Customer Relationship Management software. The web integration pieces such as login, self-service, e-commerce and directories are configurable and pages can be branded to fit the association's look and feel. If you are considering this solution, I would advise that you have a full time staff person with background in any AMS type database, SQL and SSRS. Without it you'll fail. I would also advise you designate a project manager to oversee implementation. Without it, you'll spend too much money and too much time. As a long term client, I cannot recommend "partnering" with Protech at this time. The company does not support a culture of customer service. Despite a support contract, we cannot get access to anyone knowledgeable about the product to answer basic questions. The ticketing system always results in a 3 hour PSA, or professional service agreement, to cover "billable" hours. You should be prepared to pay for their staff time to prepare a quote for a project or customization. I have worked with at least 4 of their competitors in the last few years; I've never had to pay for a quote before. Lastly, they flat out do not do after hours work. If you choose to perform maintenance or implement an upgrade during off peak hours, youÕll be on your own. This practice is just plain unacceptable.