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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

The good and bad

Submitted Jun. 1, 2017
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
5
Membership Size: 
25,001-50,000
Industry Type: 
Safety / Security
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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The good: We love that netFORUM has so many configuration options and can be customized when those options aren't available. We understand that it would be impossible to accommodate every possible need across the many business functions that the software supports.

The bad: Although the software is very configurable, this also introduces complexities. Unfortunately, Abila has lost many experienced staff with in-depth knowledge of the product or even the internal processes required to execute on the commitments made to clients. Staff don't seem to communicate with each other or across departments. We usually have to facilitate that for them and escalate often. We find that we are on our own to manage them and can't depend on being guided through the process (implementations, upgrades, customizations) without a lot of skepticism, push-back and questioning. Depending on who your contact is, you may not get any solid advice on how to address issues or configure the system to fit business needs.