Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Good, middle of the road solution

Submitted Feb. 3, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
4
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
Thank Reviewer (0)  
Report Review  
Our organization has been using Timberlake for more than a year and have found it to be a satisfactory solution for small organizations. The combined AMS and CMS on the backend is convenient and relatively flexible but also dated. There is a learning curve for navigating the menu system and locating the correct settings for updates and configuration changes, and often the program managers have to defer to technical staff for assistance. One reason our organization chose Timberlake was for the customer service and customization options. Over the past 6-8 months, Timberlake has failed to provide adequate customer service and tech support has been poor. Our site has also been impacted due to service outages at Timberlake, beyond what we would consider reasonable -- all with little to no updates on the reason for the outage. We have seen some changes recently, possibly due to the acquisition with Naylor, and our hope is they add resources to support their current clients. Overall we feel this is a reasonable low cost AMS and it could become a leading solution (in this price range) if they back their claim and improve client support.