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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Good by not Great

Submitted Oct. 25, 2016
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Industry Type: 
Education
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Technology
Number of Years Using the AMS: 
8-11 years
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We are using netFORUM 2015 as our AMS. We have been on the netFORUM platform for over 8 years. As our company continues to go, we feel that we are outgrowing the netFORUM platform. Add to this the changes with the netFORUM ownership/leadership we are now at a point that we feel we have to explore other options. Since Abila has taken over the netFORUM platform from Avectra the customer service has continued to decline. It often takes a considerable amount of time to have bugs resolved. They also need to choose a better process for tracking client development request, project management, and bug resolution.