Good Solid Back-office Platform
MemberMax is a great back-office AMS system. It has excellent flexibility in terms of managing our members which are companies and the associated branches and individuals that flow up to the single corporate membership. We have 50 or so company memberships attached to 5000 affiliates and individuals associated with them. MemberMax handles this structure very well. MemberMax has a solid and dependable accounting structure. We use QuickBooks and are easily able to download summary information on a monthly basis. The Accounts Receivable detail is kept in MemberMax, everything else lives in QuickBooks. It is very accurate and if there is a question, it is fairly easy to go back and find the necessary detail to answer questions. This is definitely their strength.
The customer support is excellent. We have been able to customize our website and registration process to handle both simple and complex event registrations. Support staff is knowledgeable, helpful, easy to work with and willing to help us achieve our goals. We recently linked our data to a community platform. They were able to help us create a single sign-on (SOAP) and move data between the two systems. MemberMax programmers are so smart, easy talk to and helpful.
The website side of the program is a little less satisfactory. That's not to say it doesn't work alright, it just doesn't have some of the sexy capabilities of other web focused programs. That being said it is dependable and flexible enough. We like the ability to draw information from the database to display details online, i.e., committees, board of directors, membership information. The CMS is easy to use. Web design needs some updating, which I am told they are working on. I would much rather have accurate back-office information and dependability that MemberMax provides. MemberMax is the third AMS we have used. Others seem to have started on the website/user interface side of things but neglected back-office tasks. I would rather have MemberMax. It is far superior to any of the previous programs in terms of affordability, accuracy, flexibility and accounting procedures. The learning curve was steep, implementation took some time and development of procedures was challenging, but worth it.
