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Good System for Complex Organization

Submitted Jul. 12, 2018
Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
5
Membership Size: 
501-1000
Industry Type: 
Transportation / Logistics
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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Overall, our experience with Protech has been positive. We switched from Impact due to over customizations that would cause upgrades to crash the system. Protech is a robust system. The only negative is that it can be quite expensive in terms of customer service and upgrades (Microsoft is still trying to get to the cloud).