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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Got What We Paid For

Submitted Oct. 15, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
4
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
4-7 years
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We chose MemberMax because it would provide the features our association needed at a modest price. We got what we paid for! The user interface is not terribly user-friendly, and our staff has had to implement a lot of creative work-arounds to get the software to do what we need it to do. The customer service personnel for the vendor, while they are willing and try to be helpful, are not at all talented at conveying information to human beings who aren't IT professionals. However: the system works, we don't experience much in the way of downtime, we have the features we absolutely needed to have, and the cost remains modest and affordable, especially in comparison to other vendors.