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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Great Company!

Submitted Mar. 23, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
4-7 years
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We have been using Timberlake for over 5 years now. They really fit the needs of our organization - small staff with a small budget. Plus, Timberlake is constantly working to improve both their products and customer service - staying relevant in a fast changing technology environment.

The implementation went well. Later, we had some customer service issues as the company grew, but they have added more staff and customer service has improved. We have gotten to know a few key staff and they are wonderful to work with.