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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Great CRM-based AMS... best of both worlds

Submitted Feb. 8, 2015
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
5
Primary Job Function: 
Technology
Number of Years Using the AMS: 
1-3 years
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Our association has been using NimbleAMS for almost two years now. The AMS selection process we used was exhaustive, and in the end we decided we needed a CRM (Customer Relationship Management) system that also had more traditional AMS capabilities. Many of the Microsoft Dynamics CRM and SalesForce-based AMS products have this, and so we eventually selected NimbleAMS (which was built on SalesForce). The implementation was one of the smoothest I've ever participated in. NimbleUser staff were professional, organized, reliable and focused on our success. I never observed any corner-cutting or unreasonable push-back. The product itself is steadily growing and maturing. NimbleUser is clearly dedicated to improving their product using feedback from their customers. While we've been very happy with NimbleUser, at times working with SalesForce support staff can be challenging. They're a big company with lots of customers. There are definitely upsides and downsides to this. If you receive a demo of NimbleAMS you'll quickly see why their product is popular among associations who want to track member engagement and demonstrate the value of membership. NimbleUser has done an excellent job of leveraging the CRM capabilities of SalesForce while seamlessly adding AMS functionality. Overall, this is probably one of the best AMS products out there today.