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A great experience

Submitted Jul. 11, 2019
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
5
Version: 
Current
Membership Size: 
501-1000
Industry Type: 
Other
Organization Type: 
Trade Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
Less than 1 year
Thank Reviewer (1)  
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At FCA, we needed a business platform that would support our current business needs and scale with our growing organization. We implemented the “Altai Standard” version of the product with the quick implementation . The Altai/Microsoft platform has helped immensely in the following areas:

 

  1. Improved Efficiency: Accounting and Membership Dues Bill Renewals processes have gone from weeks to days. This has enabled us to reduce our costs and improve our service.
  2. We can access our data quickly and the system is intuitive to work in. 
  3. The team is very supportive and we are in Australia and the 10-hour time difference was not an issue. 
  4. The Altai Project Manager and implementation team was professional and ensured a timely, on-budget implementation.
  5. The Altai Webtools is very fast , easy to use and fits into our CMS (WordPress) and our strategic approach to servicing our members.
  6. Navigation is easy and quick (One-Two clicks to get to any screen)

 

We are looking forward to continuing to work with Altai as we continue our journey forward with Altai’s Microsoft Dynamics Solution.