Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

If you want a working AMS, try something else

Submitted Jan. 20, 2015
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
1
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
Less than 1 year
Thank Reviewer (0)  
Report Review  
We implemented with MemberSuite in 2014. Apart from their implementation team taking more than 6 months to fully transition us to MemberSuite, their customer service is horrible, their system is unreliable and slow, and our integration with our CMS provider, Higher Logic, has been almost impossible to perfect thanks to MemberSuite's slow support ticket response time and refusal to work with Higher Logic directly--we've been forced to play the support ticket middle man in all of MemberSuite's communications with our other partners. If it weren't for Higher Logic's great customer service, we'd be lucky to have the two integrated at all.