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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Impexium

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
4
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
So far we are satisfied with our migration to Impexium. We asked them to import data from our previous AMS and link to another more robust database. This was a cumbersome project and the integration and development team did a great job getting the data into Impexium & linking it properly to our member records with accurate flow down. The Impexium AMS is mobile friendly, easy to navigate and our members have nothing but positive things to say. We feel the system will enhance our member experience in the memberÕs only section. Impexium integrates with Informz which will allow our members to opt in and out of our 5 different newsletters. Our challenges have been sometimes itÕs very quick to navigate in the system, sometimes not. Pulling reports and queries is a little more difficult than we had planned. (I believe they are currently working on the final development of these modules) There are more base reports than I would like. We still use a 3rd party registration company for our annual show registration as Impexium does not provide affordable onsite help. It also does do not lead retrieval. Our first API attempt did not work between the two systems. IÕm confident it will work in the future. Our smaller (up to 600 persons) event and webinar registration is working smoothly.