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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Improving but still lacking QA

Customer Service
4
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
2
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Other
Number of Years Using the AMS: 
1-3 years
we have been with Timberlake, now Naylor for some time and we have started to see a lot of improvement with the site and customer service but we still see issues with Quality Control. If an update is made, something else is usually effected. We usually find out by having members call us. Communications have improved as well but the limitations on what we can do with AMS is really where we get frustrated.