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Incredibly Complex

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
3
Version: 
Membership Size: 
1,001-5,000
Industry Type: 
Construction
Organization Type: 
Trade Membership
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years

MemberSuite stood out among the competition because of their insistence that "anything is possible." During the implementation process, we learned that a lot of what we thought it could do off the shelf wasn't possible and customizations are very, very expensive.  Plus, annual renewal/licensing fees are increased for every customization.  The database software is incredibly complex, with layers upon layers of screens and information.  All staff are experiencing an increase in the amount of time it takes to do everything.  The custom report tool looks promising but you'll need a computer programming degree to figure it out.  Bottom line: if your association doesn't have a programmer on staff, or at least someone who is super savvy about databases, tables, custom reports, etc., this system is probably too complex for your needs.  But if your association is multi faceted, with publications, certifications, events, continuing ed credit, various levels of membership, etc., MemberSuite has the engine in place to provide the power.  Customer service is super responsive and the team works hard to answer questions and offer assistance.  Their "help" content is slowly improving, with videos and tutorials.  There is a relatively new leadership team in place and we're feeling confident about planned improvements.