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Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
1
Customization
2
Version: 
Membership Size: 
101-500
Industry Type: 
Technology
Organization Type: 
Trade Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
4-7 years

Impexium is an incredibly complicated and frustrating product to use. The technology is supposed to be the tool to help manage your association. Instead, you end up spending more time managing the tool than interacting with your members. I have often wondered if the old-fashioned rolodex would be a better replacement. There are constant bugs and glitches, and support staff refuse to acknowledge any fault by the system.