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Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Version: 
1612 (8.2.5.4) on-premis
Membership Size: 
1,001-5,000
Industry Type: 
Technology
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years

Have not been impressed with MemberCast -- which is an add on to Microsoft Dynamics.  
Regularly wait a week or more for support responses.
Requires a strong technical in-house administrator or $$$ for configurations.  
Not for small staff/small org.
Can see potential with stronger support and a team that understands association management. 
Now under RSM's technology services. Associations are not their primary client base.
Note: We are not using the system to capacity for various reasons including costs, implementation issues and third-party contracts.