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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Librarians love / New tech and they readily / Update their records

Submitted Jun. 8, 2016
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
5
Customization
4
Membership Size: 
501-1000
Industry Type: 
Education
Primary Job Function: 
Professional Development, Credentialing, Knowledge Management
Number of Years Using the AMS: 
1-3 years
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We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals) , they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary.