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Long in the Tooth
Submitted Apr. 6, 2017
Starting with the positives - We're a long time customer and the staff and support team at Aptean/GoMembers are terrific. They're quick to resolve issues, and have a long track record of great customer service with us. That said their product (Q/GoMembers) only gets a "C" rating from our staff here. It's an evolution of an old established A+ AMS from the late 90's with a .Net web interface deployed on top of the legacy schema. Not a bad approach as it took advantage of the mature schema of the old system, but their inability to quickly mature the product to the latest WebUI standards is glaring. To this day the latest product they install is not entirely web enabled. In many modules old windows style pop-up screens still appear for the back office staff. Over a decade now and the product transition is still not 100% done - signs of being resource constrained for sure. The buyout several years ago by Aptean did not help with the development speed. Layoffs/streamlining of staff led to a lag in development schedules. Only in the past year have we seen any real progress in the UI evolution. So I'd consider them a risky play if I was looking for a new AMS vendor. If they're a fit for you after seeing the demo I wouldn't hesitate to recommend the team, but the product usability simply doesn't come close to some of the newer entrants on the market.
