Follow 

Contact

Share

The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Looking for YM replacement

Submitted Mar. 20, 2018
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
4
Customization
2
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Finance
Number of Years Using the AMS: 
Less than 1 year
Thank Reviewer (0)  
Report Review  

I should start with a disclosure that I am biased on how YM has been used and setup at my association. I am relatively new her and I am sure half of our troubles are from the implementation flaws and lack of knowledge on functionalities available. I loved the fact that you can have daily Q&A with YM staff, it really helped me to discover all the hidden treasures of automation we can use. We are looking to replace YM, however, due to lack of integration with our ERP (Intacct) and lack of customization (i.e, payment methods by Member type). Basic Reporting and macros' setup is another hurdle.