MatrixMaxx Review

During my 24 year tenure with my previous association, I had the pleasure of working with the CEO of Matrix International Group, Joanna Pineda and developer of MatrixMaxx for roughly 15 of those 24 years. Initially, Matrix International was the association's web site developer and host, but eventually they came to our association expressing an interest in creating a web based AMS. With all things moving toward web based applications, it only made sense for Matrix to pursue this area of operation. Our group had unfortunately gone through two unsuccessful moves to off the shelf AMS systems that were not web based, so we were all ears. As the project manager and the one tasked with finding a new web based AMS, I was directed by our board to not simply move ahead with Matrix without exploring all options. So the association hired an independent IT consulting firm to review the pluses and minuses of the half-dozen systems under consideration and to come up with a formal recommendation in terms of how the association should move forward. The independent consultant's final conclusion was that MatrixMaxx was the best system for our needs and would come in under our initial budget projections. When it came time to begin the process of implementing MatrixMaxx, we established a realistic timeline and Matrix was able to make it all happen as promised. The staff at Matrix really did their homework and listened to staff to make sure the change to the web based system went as seamless as possible. Like any data conversion and new system implementation there were small bumps in the road, but as project manager I found that Matrix handled those issues directly and never dodged a question or a call no matter the time of day and made sure we were satisfied as the implementation progressed. Working with their clients, Matrix created a system which truly addresses the weaknesses of the off the shelf AMS systems, with a web based platform which ties the activities taking place on the organization's web site with a backend web based AMS. Now membership application processing, dues processing, e-commerce, listservs, member profiles, dues history, volunteer rosters, national and chapter meeting management, etc., are all easily updated and maintained through MatrixMaxx. The team at Matrix is always willing to work with their clients on new product enhancements and since they listen closely to their customers they're able to deliver unique solutions that eventually become integrated into a future version of MatrixMaxx. Matrix backs this up with regular customer education webinars where they introduce new features of the system along with helpful tips to maximize MatrixMaxx to be more productive and profitable (not sure if we're supposed to say "profitable" in the non-profit world but I just did!). Another value add to working with Matrix is that they're proactive and monitor all the latest web based solutions. So, if they find something out there that will help you be more effective as an organization they'll send a detailed email or pick up the phone to share what they've learned. MatrixMaxx is truly an AMS that works for all size associations and non-profits. If you want a partner you can really depend on and not just another vendor, then look no further than the team at Matrix Group International. Their commitment to the customer and doing things the right way is part of the company's culture, which you'll experience firsthand when you become a Matrix client. There are all sorts of systems to choose from, but making the right selection should be based on more than just a good sales pitch; check with users of those systems and find out what sort of support, service and on-going education do they provide. I wish you well on your search for a new AMS, please take my advice and give serious consideration to MatrixMaxx.