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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Member Experience and Work Flows challenging

Submitted Jul. 20, 2016
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Membership Size: 
1,001-5,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Number of Years Using the AMS: 
Less than 1 year
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I had great hopes for ease of use and flexibility based on demos and the fact that this is a Microsoft CRM base, but we have been constantly challenged by the unwieldy workflows and work arounds necessary to make this system customer friendly for our member end users, and truly functional from a staff work flow viewpoint. Processes that should be intuitively necessary are not there, connections between discrete pieces of data that ought to be integrated are missing, the member-side experience is often disturbingly complex and unfriendly.