Member365 - The AMS no one has heard of.

Customer Service
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
Membership Size: 
Industry Type: 
Organization Type: 
Hybrid, Mostly Trade
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years

After lots of research, we came across Member365 as an AMS option for another association that we manage. I evaluated tons of different AMS solutions trying to keep within a certain budget. My final 2 were between Member365 and NeonCRM. Both had lots of great features and to be honest, I don't remember the reason why we went with Member365 but we did.

All of the customization you can dream of, only if you can learn it. Their support team is fantastic with teaching and helping you learn their system. When you want to do things a certain way, there is normally a checkbox or toggle that needs to be turned on and you just need to know where to look for it.

Overall, their pricing is much lower than other companies with them normally willing to waive any onboarding fees. The have a user / member facing Member Portal that members can self-serve and look up information like a Membership Directory, Job Board/ Post Jobs, access "Workspaces" (similar to a forum), access a File Library, Member Benefits section, Forms, Store. LOTS of options and goodies.

We have been so impressed by the software, pricing, and their customer service that we are moving another association we manage to their system.