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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

MemberCast/Microsoft Dynamics CRM

Submitted May. 14, 2018
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
2
Customization
4
Membership Size: 
101-500
Industry Type: 
Healthcare
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years
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You need an inhouse IT department for this software.  It's completely customizable as long as you have the staff to configure, otherwise this can be costly to integrate and maintain.  Custom workflows that have been created for our organization will be randomly broken after and update from Microsoft meaning that each day could be different than the last.  

There is no built in logic.  You have to think through each and every step you implement.  This system would be great for an organization that has a team devoted to planning business processes, workflows, updates and writing SOPs.  Otherwise do not waste your time.