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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Membership Director

Submitted May. 16, 2014
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
3
Customization
2
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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We have been using Avectra Net Forum for a number of years. Avectra was acquired last year by another firm and the customer service has become very slow to respond to requests. It also seems that some of the more experience tech support staff are leaving. We also continue to experience a number of issues with the recent Net Forum 2013 upgrade, which has nullified some of the custom programming we had done with an Avectra approved vendor. Our frustration level is high and we are beginning the difficult task of finding a replacement CMS. We are used to the interface, though I would say that it's not initially that user friendly.