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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Membership Software 1 year recap

Submitted Apr. 4, 2016
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
5
Customization
4
Membership Size: 
1,001-5,000
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
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We started working on our data conversion in April and went live with Timberlake's Membership Software in June 2015. We are extremely pleased with Timberlake. The Membership Software has a lot of options and flexibility. Not always a direct fit, but as power users, and with excellent Timberlake support, we've made all scenarios work (even complex domestic chapter set-ups and international fees). We also use the Events module for multi-day events with a variety of paid activities, for a variety of attendees, and it is working quite well. Currently working on establishing Forums and Store modules for our membership, which will replace in-house and third party software modules. The Support team (avaibale directly on the phone or via email) is a true joy. They are smart, polite and know the software they support very well. More so, every team member that we've encountered is able to grasp business sceanrios quickly. It takes very little time to get a question answered or dissect a problem. Questions, request for enhancements or estimates are addressed timely and issues are well tracked until resolved. Of course, as with all conversions, when data was first loaded into a new system and the actual functionality was excercised, we encountered processing a bit different from what was expected, and other challenges. This was addressed as we learned the functionality of the system better, and now are needs are very well taken care of. We are planning some custom enhancements to get to 100%. The Reporting and extract capabilities of the system are powerful and complete, but the reporting tools are better suited for power users and tech savy staff. (We use the Reporting module extensively.) An understanidg of database tables and logic is a huge plus to be able to unleash the power of the tools. Overall, this software and associated modules are very useful and fully capable of providing excellent service to our organization. Bottom line, we would enthusiatiscally recommend Timberlake's Membership Software.