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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

MemberSuite Customer Service

Submitted May. 15, 2017
Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
4
Customization
5
Membership Size: 
1,001-5,000
Primary Job Function: 
Finance
Number of Years Using the AMS: 
1-3 years
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We transitioned from Abila to MemberSuite in May 2015. The onboarding and training were tailored specifically for our organization and staff. I absolutely loved the one-one Champion training onsite in Atlanta. This gave our key staff to get hands-on training after we had went live. No system will ever be 100% perfect but the thing that we love with MemberSuite is their commitment to customer service. Our first show that we went live our CSM called us everyday onsite to make sure that were not having any issues. It was extremely comforting to know that even on a Sunday they were watching our data and system for trouble. We also love their continued innovations and forward-thinking. We are a very techy staff and require a system to continuously look for better more efficient ways to do things. All-in-all we are very happy with our move and look forward to many years with MemberSuite.