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Membersuite is going downhill

Customer Service
2
Ease of Use
2
Reliability
3
Customization
3
Membership Size: 
1,001-5,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Chief Staff Officer (#1)
Number of Years Using the AMS: 
8-11 years

Our experience has been a rocky one.  Membersuite has been struggling to keep staff long enough to reach a sufficient competency level to provide actual support. -We actually had a staff member delete an entire field in our member database. The system is clunky and inflexible.  And expensive.