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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 36 months old, and aren't counted towards the average five star ratings or percent recommended.

MemberSuite Rocks!

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
5
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
1-3 years
After a "tough" start, MemberSuite stepped up to the plate and has come, and consistently comes through with flying colors. From providing professional training to timely personalized updates the folks at MemberSuite seem to get what "Customer Service" means and it's importance in the fast-paced, day-to-day business world. They have taken responsibility/ownership for problems on their end (extremely rare these days), are quick to listen and have been extremely responsive and thoughtful in the resolution of issues that have come up. From technical services to customer satisfaction, MemberSuite gets it! More than happy to discuss our successes via MemberSuite with anyone, anywhere, anytime.