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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Microsoft Dynamics CRM as an AMS

Submitted Feb. 11, 2015
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Membership Size: 
501-1000
Industry Type: 
Housing and Real Estate
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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As a database, this product is excellent! It can track all kinds of things and the reporting is very robust. You can even do your own "customizations" if you have someone skilled enough in the product to do so. All that said, it is not designed to be an AMS, and we are adding on another product designed to go with it that "converts" it to an AMS and also pushes information to the website - replacing the custom coding we've had for years. We are still in implementation phases for this, so I cannot rate that product yet.