MemberSuite Review

We've been using MemberSuite (MS) for at least 10+ years and we still aren't using it to its full capacity, but we're getting there. Having worked with many AMSs throughout my career, I know none are perfect and the more you customize, the more you create problems for the organization down the road. We are happy with the broad capabilities of MS. As a trade association, we have a somewhat complicated membership structure and MS reps have been extremely helpful in working with us to refine our original setup to better meet our needs (albeit through a managed services contract, not just support). Our concentration over the past 2 years has been getting more of our data into MS (minimizing the data silos as it makes sense) and tracking engagement of our organizational and individual members. The downside to doing this work is that we can't get all of the reports/data back out of MS. I have not investigated if this is a MS limitation or because of our structure. The engagement module appears to be impressive, but is a lot to digest and as a small staff, we just don't have the manpower to devote to getting it set up so we can get out the types of engagement reporting that we are looking for. They lost a key player who created the engagement module and the understanding by others is limited. We'll have to get a quote for them to set up that module for us which it would seem that we shouldn't have to go to that extra expense.

Utilizing and setting up the system are good. Reporting is where I think the system falls a bit short.