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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

Netforum Enterprise

Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
3
Reliability
5
Customization
4
Membership Size: 
15,001-20,000
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Other
Number of Years Using the AMS: 
1-3 years

We are a small association. 25 staff, 16,000 members. We are almost too big for Netforum Pro but on the small side to use Netforum Enterprise. We went live on January 1, 2014 with 2013 Netforum Enterprise We have no IT staff but hired a consultant to help us through needs analysis, discovery, testing and implementation and now have a different consultant to help us with small projects/small changes (table joins on a query, adding a field on a child form, etc). We are so small we did not even buy the Tool Kit. No one on staff knows Sequel. We are going to be upgrading to 2015 in June 2016.

We had some modifications done to the base system, but not too many. We had lot of customization to have the Grants Module work to manage our Scholarship Program (my area) and that did not come online until almost a year later. Getting the Grants Module up and running was a very painful process and still is.

I find in general the querying function is what gives me a fairly heavy user of Netforum like me the most fits. I can see the information on the screen, but have trouble extracting it due to the correct table joins not being in place. Finally, after two plus years of working with the system I think I have all most of my issues are dealt with.

I am not looking forward to the upgrade to version 2015 as I fully anticipate the Grants Module not working correctly. It will take a lot of testing to find the bugs.

Two pieces of advice: If at all possible, attend your Users Group meetings (and most definitely the AUDC conference) to network and test, test, test.