our system has been customized and with every upgrade, there are numerous glitches. Things, like password reset, break and are extremely difficult to have fixed. We also have issues with members not being able to rejoin. The difficulty is that for some people it works and for others it does not (the Internet browser is not the issue). Very frustrating. I also don't think the custom reporting mechanism is easy to use. Everything seems to need to be down on the backend.