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The AMS landscape is evolving rapidly. With the ever-changing nature of technology, older comments can sometimes provide a skewed view to the person seeking feedback. Archived reviews are more than 60 months old, and aren't counted towards the average five star ratings or percent recommended.

netFORUM Enterprise - Not for the faint of heart

Submitted May. 20, 2014
Customer Service
2
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
1
Reliability
3
Customization
3
Primary Job Function: 
Fundraising, Development, Sponsorships
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I have been using NF Enterprise for 7 years now. In my experience, it is far from a user-friendly system, rather it seems that it was designed by developers, for developers. Queries, reports, even the Wiki itself is difficult to use beyond the most basic actions. A user needs to have knowledge of the back end tables and which module to use to best access certain fields for queries and report writing. Knowledge of SQL is also a big help, but there aren't many day to day users I know with SQL training.

With the recent acquisition by Abila, users have been promised a more robust support system, and yet I am still experiencing 5-7 day turnaround times.

It is good that NF Enterprise is customizable, but again, you have to pay considerable amounts for those customizations, unless you have a very robust in-house IT team.